Frequently Asked Questions

  • Where can I find a replacement Instruction Manual?
  • Can I return a BISSELL Product?
  • What is the procedure for repairing a machine that is under warranty?
  • What is the procedure for an out of warranty repair?
  • Can I use cleaning formulas in my deep cleaner that are not manufactured by BISSELL?

Replacement Instruction Manuals are available online free of charge. Simply navigate to the desired product page and click the link to 'USER GUIDE' to start the download.

Any product must be returned within a period of 14 days after being purchased and must be accompanied by the proof of purchase (till slip/receipt), original retail packaging and all the accessories specified in the product's manual. The product MUST be in its original condition (not misused/abused or damaged by customer’s negligence).

BISSELL limits the warranty to defects related to the manufacturing of the machine. The warranty does not cover damage by misuse, negligence or use not in accordance with the User’s Guide, nor parts of the unit that require replacement under normal use. (E.g. belts, tools, filters, tank and bladders).

If a machines is defective under warranty it can be booked in for repair at the store it was purchased from. The machine will then be sent to the nearest BISSELL Service Centre. Alternatively the unit can also be booked in directly at one of the service centres above.

If your BISSELL machine is out of warranty it can be booked in for repair at the store it was purchased from. The machine will then be sent to the nearest BISSELL Service Centre in your region. Alternatively the unit can also be booked in directly at one of the service centres above.

BISSELL does not recommend using cleaning products other than BISSELL formulas in our deep cleaning machines. Our formulas are specially made with more "active" ingredients, contain no dyes and are designed for optimum use in your BISSELL Deep Cleaner.

 

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